The nature of custom firearms and firearms components is/are that they are built to order. This creates the requirement for custom-made and custom-machined parts that are ordered and built to specification. These parts are generally not interchangeable from project to project and as such all custom parts require full payment at the time of order. Additionally, upon order commission and payment for parts the Customer becomes the owner of these items. No custom parts will be ordered without payment for these custom components and no services shall commence without all parts on hand.

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Should the Customer decide to change these parts or discontinue the project  prior to completion of the rifle project all of the parts are property of the owner and will be returned to the owner immediately upon request and payment of any outstanding component or labor charges associated with said components.  Labor charges associated will be billed at $150/hr with a minimum bench fee of $75 if there is not already a published price for the work performed. 

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Quoted lead times are approximate.  Pocono Mountain Precision attempts their best estimate to adhere to lead times quoted however if there are issues that arise which are out of the control of Pocono Mountain Precision such as parts shortages, delivery problems, Customer requested changes or other unforseen issues the lead time may vary.  Cancellation based on lead time for custom ordered work is not accepted unless no work has been performed.  Cancellations on orders where work has been performed but not completed for an aforementioned reason is covered below as part of the cancellation policy. All cancellation and change requests must be confirmed in written form, no verbal discussion will be honored for change or cancellation requests.

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The Customer retains sole discretion to sell any of the unused/unmodified components to Pocono Mountain Precision at the time of cancellation. Pocono Mountain Precision retains sole discretion to purchase any components from Customer at time of cancellation. 

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Pocono Mountain Precision retains discretion to accept use of Customer's chamber reamer. In the case of proprietary/wildcat cartridges Pocono Mountain Precision may require that a Customer requesting a custom-ground reamer to purchase and retain said reamer/gauge set at the time of job completion. 

Unless prior arrangements are made between Pocono Mountain Precision and Customer, Customers are responsible for all outstanding payments before shipment of completed projects. 

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Additionally, all outstanding payments are due through Cash, Check, USPS Money Order, or Credit Card within 2 weeks after notification of project completion.

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Pocono Mountain Precision will ship all components back to customer at time of cancellation within 3 business days of receiving and verifying all outstanding payment for any components and/or services. 

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Services that are included with custom ordered parts are refundable only before any work has started. All parts are non-refundable once parts are ordered or within 48-hours of order placement; whichever is sooner. All custom ordered parts which have not been modified from originally ordered condition may be returned or cancelled for a 25% cancellation fee.

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In-stock parts may be returned in original condition without any use within 21 days. After 21 days the parts become non-returnable unless proven defective. All barrel blanks ordered custom upon customer request are non-refundable 48 hours after the order is placed with the part manufacturer/supplier used by Pocono Mountain Precision. Cancellation of orders for any parts that have not been shipped by the Pocono Mountain Precision vendor will incur a 25% cancellation fee.  Returned parts which are not defective shall incur a 25% restocking fee and buyer is responsible for returning the components in original condition.

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If any portion of this agreement is found to be unenforceable it does not invalidate the entire agreement, only the portion unenforceable.  All disputes that may arise shall be arbitrated and/or litigated as necessary in Monroe County, PA or The Eastern District of Pennsylvania.  

Any additional considerations or requests must be agreed to with Pocono Mountain Precision management prior to order placement.

All products ordered through Pocono Mountain Precision that are produced by another company and sold through Pocono Mountain Precision require that any and all customer warranty issues be handled directly with that company. All products and services purchased through Pocono Mountain Precision are done so at the customer's risk. Pocono Mountain Precision will not warranty or support any products which have been modified by any other party at any time after leaving Pocono Mountain Precision, LLC.

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Any and all performance concerns with regards to rifle accuracy, function or reliability must be discussed with PMP management. Pocono Mountain Precision offers absolutely no warranty for the muzzle velocity of any firearm barrel product. Interior finish of all bores is secondary to the performance of the product on target and target performance will be the dictating factor for warranty, returns, refurbishment, defectiveness.  Accuracy expectations are all based on match quality rifle ammunition and firearm components being used in validation. No specific brand of ammunition is warrantied with PMP products for performance.

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Thank you,

Pocono Mountain Precision

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